Terms and Conditions

The purpose of this policy is to detail the official company position on the acceptance of merchandise returned to the store by customers who have previously purchased merchandise.

POLICY: All sales are final.

Merchandise may be accepted for return solely at the discretion of the company and only in accordance with the following terms:

1. All returned merchandise will be subject to the application of a 20% restocking charge which will result in the reduction of the amount of credit or refund, if any, given.
2. Under no circumstances will merchandise be accepted for return if the merchandise or packing materials are damaged in any way or if accessory or packing materials are missing.
3. The manager must approve all merchandise returns and authorize the issuance of any credit or refund.
4. There will be no cash refunds. All returns will result in the issuance of a store credit that can be applied to the purchase of any other merchandise or service at the store.
5. Under certain circumstances, the manager may decide that the best interest of the company will be achieved by granting a refund. The store manager, on a case-by-case basis, may elect to grant a refund and this will in no way be constructed as a policy of granting refunds. If a refund is granted the following conditions apply:

• Sale where cash is tendered – A check will be issued to the customer within 3 days of the authorized merchandise return and acceptance. The check will be mailed to the customer at the address given on the sales receipt.
• Credit card sale – A credit will be issued to the card against which the original sale was billed within 3 days of the authorized merchandise return and acceptance.
• Sale where check is tendered – A check will be issued and mailed to the customer within 21 days of authorized merchandise return and acceptance.
• There will be no refund of shipping charges, if any. It will be the responsibility of the customer to pay shipping charges to return the merchandise.